DUMFRIES & GALLOWAY & THE BORDERS

TESTIMONIALS

Read what some of our customers say about Andrew James Windows & Conservatories Ltd


Dear Andrew,
Having just bought a house which needed far more work than its home report suggested, and now not being as able as we have been in the past to tackle tasks ourselves, it is “a very difficult and daunting task” choosing a company to carry out work. Andrew James, from Andrew himself to his very professional team, definitely has exceeded our expectations. Always helpful and pleasant, good listeners, sound advice, highly efficient, painstaking, tidy and skilled and as good as their word. Overall we really felt we could trust them in every respect. And that confidence has been repaid –we are delighted with the finished job – especially that the new decor remains totally undamaged and Barry and Graham managed to save the painted window surrounds to put back! Fantastic! Hopefully the window will last – and there is the reassurance of that guarantee. We just wish we were able to have all the other windows refitted because the Andrew James product is so much superior. We also regret that we do not know of anyone who is presently considering such work so we could make a recommendation, however if the opportunity arose, we would not hesitate to recommend Andrew James.

With many thanks
Yours sincerely
Sheila & David Gray, Lochmaben

Dear Sirs,
Just a few words of thanks concerning our complete satisfaction on the installation of our windows and doors to our property. The finished work was carried out to a high standard with the minimal disruption to our daily living the fitters, Barry and Graham were extremely helpful with accessories such as blinds ECT, and thoroughly cleaned up daily. We would certainly recommend your company to family and friends.
Mr & Mrs T Geddes, Lochmaben

Andrew & Ann-marie,
We are absolutely delighted with the front door you recently fitted for us. It makes the whole front of the house look good. Your service is exceptional and we happily recommend you to others.
Gary & Aileen Lawrie

This is the second time I have used Andrew James and I was not disappointed, everything from start to finish was done very professionally and on time. I have no hesitation in recommending the company to anyone who wants a job well done and at a competitive price.
Alan Stein

Andrew, James & Ann-marie,
Thank you for the work completed tonight. The workmen were great, friendly clean & tidy and also did a fantastic job. We will certainly recommend you to everyone.
Alan & Ally Drysdale, Nethermill

Dear Andrew and co,
Just a short note to let you know how pleased we were with the work you did on our property, it has made a big difference. We had absolutely nothing to do or clean up (except make the coffee).
A good job well done and greatly appreciated. We would not hesitate to recommend you to all.
Mr & Mrs Dickie, Annan

I am writing to say thankyou to Andrew and to say how happy I am with my new front door and sidescreen. The house is so much warmer now. Many Thanks.
Mrs Pattinson, Dumfries

Just a short letter to say thank you for my 7 windows and door which you fitted to one of my properties. It has made such a huge difference to the property. Many thanks for a job well done. I will be recommending you to anyone who is looking for double glazing. Look forward to doing business with you again soon. Thanks again.
Mr McCreadie, Nunland Holiday Park, Dumfries

May we take this opportunity to thank you for the first class service provided by your company. The workmanship was of an excellent standard and you and your partner were very polite and courteous throughout. We would have no hesitation in recommending Andrew James Windows & Conservatories to family and friends.
Mr Little, Lockerbie

I would like to thank you for the lovely job you did of fitting my new composite front door. It has far exceeded my expectations. The door is lovely and I am delighted.
Mr & Mrs Ritchie, Biggar

Thanks for the great job you have done through coming out to see us and giving us advice on the different options we have with our conservatory. The price for the workmanship and quality of product was just outstanding. Thankyou very much.
Margaret & Bill

Just a wee note to say hoe delighted we are with our conservatory. Both you and Annie made a wonderful job of bringing our conservatory back to how it was all those years ago when it was built. I will be recommending you to all our family and friends.
Mr & Mrs Strach, Dumfries

Thank you for keeping my guests warm this Christmas. The repairs you made to my old double glazing has made them work how they should.
Mrs Williamson, Dumfries

We have been complimented many times on how nice our house looks with our new windows and doors. Many thanks to you and Annie for all your hard work.
P.S The hovering makes such a difference, we would never know you had been in the house.
Mr & Mrs Lindsay, Beattock

A small note to the family run business that really does care. I would like to take this opportunity to thank you Andrew for the wonderful job you did in fitting our new patio doors to our old conservatory. You are one of life’s few gentlemen.
Mr & Mrs Russell, Dumfries

Just a wee note to Andrew and Annie to say thank you so much for all your help and advice on my double glazing. The doors and windows are excellent and thank you for putting my curtains up and hovering everywhere. I really didn’t think getting new double glazing would be so easy and stress free. Thanks a million.
Mr Benson, Lochmaben

Dear Jim, Andrew & Annie, Just a wee note to say thank you all very much for your help and valuable advice when we were choosing our new front door. The Veka Composite door with elegance glass was the right choice for us. It is beautiful and when the sun shines through, it fills the hall with rainbow colours. The panelling on the side door looks so much better with the shiplap than the messy looking job we had before. Thank you also for the excellent workmanship and very clean job. We will definitely be recommending Andrew James Windows & Conservatories to friends and family. It was a pleasure to meet you all. By speaking to people who know what they are talking about and who actually do the work, it gave us confidence in choosing a family run company to replace our door. We look forward to returning as customers in the future. Thank you all again.
Mr & Mrs Russell, South Queensferry

Thanks for a brilliant job, you were all a pleasure to deal with. We are really pleased with the quality of the doors and windows and Ann-Marie had them sparkling.
Mr & Mrs King, Lochmaben

Dear Andrew, Ann-Marie & James, John and I would like to thank you for the excellent work carried out at our home. To say we are delighted would be an under statement. We knew which door we wanted but were unsure regarding the window surround but the design you suggested was exactly the look we were wanting and has transformed the whole appearance if the house. If like us you are looking to change your windows and door, look no further than this company. From beginning to end the whole process is stress free, the quality of workmanship is excellent and you do not even need to yield a duster, your home is left immaculate.
Mr & Mrs Sim, Dumfries

I am so pleased I decided to have my porch removed and have a conservatory built instead and even more pleased that I got Andrew James to do the work for me. I cannot praise highly enough the level of customer care, help and consideration provided by yourselves during this time. Thank you all so much. The materials and workmanship far exceeded my expectations and I am delighted with the end result. Thanks again and best wishes to you all.
Miss McLay, Lochmaben

Thank you very much for the brilliant job you did replacing my window sealed unit. The new back door you fitted is excellent, looks really lovely, what a difference it makes. All done in a couple of hours with no mess or fuss, everything cleaned up and the door all clean and polished. You two make a great team. Thanks again for the great service, which really did exceed expectations. We will have no hesitation in recommending you.
Mr & Mrs Millen, Lockerbie

So many providers Too many cowboys 3 estimates Fortunate to include Andrew James in list Excellent job : superb team : prompt time : spotless finish Highly recommended.
Mr & Mrs McCarron,

I would like to say from first contacting Andrew James about supplying and fitting patio doors the whole process was done very efficiently and professionally with a first class job at the end of it of which we are very pleased with the result.
Mr & Mrs Stein, Dumfries

Thank you so much for the speed, efficiency and courtesy you gave me when fitting my new door. I love it! Thanks, too, for leaving the hall and outside so clean and tidy. Best Wishes.
Mrs Rutherford, Broxburn

Andrew James couldn’t be more professional, friendly and sincere about their firm and their products. A family firm who take pride in what they do and see the job through from start to finish. Knowing I had a restricted budget Andrew worked with me to find doors I could afford and as important, was happy with. The fitting of the doors was done within the time scale allotted, very professionally and with no mess. All in all 100% happy with my dealings with Andrew James, would use them again and would recommend them to friends and family.
Mrs Wallace, Annan

Both Maxine and I wish to express our very sincere thanks for the excellent service provided by you whilst installing the conservatory at our new house. As with many things in life, (and business) the various elements of fate, timing and good luck, play an important part in the many decisions and judgements that we each make. Having just moved to this area from Hampshire, it was certainly our fate, together with both good luck and timing that we spotted your advert within the D & G magazine. From first contact the service has been nothing but first class, with clear concise information and product specifications, supporting a competitive and inclusive price quotation. (No If’s Or’s or Subject to…..qualifications.) The work was started on the date given, and throughout has been undertaken in an extremely efficient, clean and tidy manner, with great attention to detail and excellent standard of product and finish. Without doubt a superb addition to our home in which to enjoy many leisure hours. Thank you again for making our dreams a reality. We are pleased that we resisted sales pressures from other companies, and chose in preference to appoint Andrew James Windows & Conservatories for our project. A family business we will certainly recommend without reservation to others.
Mr & Mrs Richardson, Lochmaben

We first approached Andrew James Windows & Conservatories and made an appointment for someone to come out and price up what we wanted. The appointment was kept, on time, and we offered friendly, positive and sound advice as to what would and would not work. After placing our order the work was carried out to an excellent standard, again on time, and everything left clean and tidy afterwards. We were delighted by the service offered by the company. They are thoroughly professional, offered a very competitive price, and we would have no hesitation whatsoever in recommending them.
Mr & Mrs Kennedy, Amisfield

I would highly recommend Andrew James as our experience was nothing but positive from start to finish. I found Andrew and Ann-Marie both extremely professional and nothing I asked for was ever any trouble. The service was quick and extremely efficient and the workmanship excellent. I found the company knowledgeable and the quality of our new front door has exceeded our expectations. Thanks again to you both and I wish you well for the future.
Mrs Carruthers, Dumfries

The installation of my French doors was a job well done from start to finish. From my first enquiry to job completion, everything was carried out in a friendly, efficient manner and ran like clockwork. On the day of installation, the team arrived on time, were courteous, considerate, and their work professional in all aspects. The finish was to an extremely high standard and I am delighted with the result. I have no hesitation in recommending Andrew, James and Ann-Marie for any installation.
Mrs Richardson, Linlithgow

Thank you for fulfilling all the promises and assurances you gave us from our initial meeting. From quality of workmanship and products, sensible pricing, good timekeeping and useful ideas, all the expectations and confidence we had in you were comfortably met. We are delighted with the improvements you made to our conservatory, it has given it a completely new lease of life and will become a room we will certainly make better use of again.
Mr & Mrs Munro – Longniddry

New Conservatory Roof - I would like to say thank you for the work carried out at my house it was of the highest standard. We were impressed by all the aspects of the work, from the first meeting and keeping us informed as we went along. It was so nice to see how you left our house after this work and your attention to detail. We are more than satisfied with the finished article. Please keep up the good work of the highest standard and we would not hesitate in recommending your company for any work.
Mr & Mrs Oliphant, Dumfries

Dear Andrew, James and Ann-Marie
We would like to thank you for your professional service and high standard of workmanship from start to finish. We would not hesitate to recommend you to any future customers.
Mr & Mrs Scott, Lockerbie

Dear Andrew James
Many thanks for carrying out the work for us last week. As always, we are delighted with the result.
Best wishes for Christmas and the New Year.
Mr & Mrs Kennedy, Amisfield

Dear All, Just a brief comment on the recent installation of new windows in our home.
We had been putting off dealing with the problem of old, failing double glazed units for some time – years in fact but were unable to ignore the problem any longer. Our decision to hold on to the original hardwood windows has now been shown to be flawed and we should have been talking to you an awful lot sooner.
From first moment of contact and in subsequent dealings we have been very impressed with the manner in which you conduct your business, your product knowledge and workmanship.
Having all the windows replaced was a daunting prospect but in reality it proved to be a smooth, trouble free transition and we are very grateful to you all for that. The work was completed very quickly and to an extremely high standard. Indeed, it was almost impossible to tell that you were working in the house and let me tell you that is a first. The house was left spotless. We will have no hesitation in recommending you in the future.
Just one final note. If Ann-Marie is ever short of something to do, she can come and clean our windows 0 she makes a smashing job!
Mr & Mrs Houston, Dumfries

Dear Andrew, James & Ann-Marie
Just a short note to tell you how pleased we are with the windows and back door you fitted at our home in Moniaive. The workmanship was first class and you left the house spotless. We could not have asked for more.
Mr & Mrs Sharp, Moniaive

To Andrew James,
We like the new porch you recently installed at our home. The design and build are superb. The work was carried out expeditiously and without fuss by your team.
Mr & Mrs Iveson, Annan

To who it may concern, we Mr & Mrs Wyllie have found the experience of employing Andrew James to have been first class from introduction to completion.
Time keeping, skill, cleanliness and professionalism were second to none and we would have no hesitation in recommending his company to anyone.
Mr & Mrs Wyllie, Dumfries

Dear Andrew,
Just a belated note of thanks for the front door that you supplied last month. The door has been much admired by friends and neighbours and Liz and I are delighted with it. From entering your showroom until using the door for the first time could not have been easier. We really are impressed not only with the speed and skill in which you and your team installed it on a wintry day but also with the very pleasant “chat” rather than the sales pitch that other companies we spoke to used. Thanks again for doing such a first class job.
Mr & Mrs Rowley,

Dear Andrew, James and Ann-Marie,
Thank you so much for my new conservatory which you fitted last week. I finally got to see it in daylight for the first time on Saturday and it looks great! So much more cosy out there now and it’s made the kitchen warmer as well.
Many Thanks for your friendly and professional approach to the job. I think you struck just the right balance and would have no hesitation in recommending you to others.
Wishing you all success for the future.
Ms Black, Dumfries

We recently and double glazed windows installed by the Andrew James company who were very friendly and helpful. The windows are of excellent quality and the installation was first class, fast, efficient and clean. We would highly recommend Andrew James double glazing.
Mr & Mrs Barr, Lochmaben

We are absolutely delighted with the front door you recently fitted for us. It makes the whole front of the house look good. Your service is exceptional and we happily recommend you to others.
Many Thanks.
Mr & Mrs Laurie, Lockerbie

Dear Andrew, James and Ann-Marie,
My wife and I were keen to give Andrew James Windows & Conservatories some customer feedback on the recent installation of our new windows.
We have been extremely satisfied with the service which we received, from first visit prompt pricing through to the installation. The quality of your products are of the highest standard and the tradesmen were extremely professional and respectful of our home.
We would certainly recommend you to others.
Many thanks for a job well done
Mr & Mrs Thomson, Moffat

We needed to replace five windows and have four double glazed units replaced. We invited four local companies and one national company to view the job and provide an estimate.
Taking into account the information we gathered about each firm, the way each firm viewed the job and listened to what we wanted, their manner, the product they were selling and the price quoted for the job we chose Andrew James of Lochmaben. Their quotation was about middle of the range received.
Andrew and Ann-Marie returned to take a final measurement of all the windows, let us select the window/furniture pattern for the obscure glass and make final arrangements for the installation. On the installation date they arrived on time and promptly set about laying dust sheets on all areas likely to be affected by their work. Once the windows were installed everything was cleaned up and together we checked the work. Andrew also explained the workings of the windows clearly and precisely. A second visit was made the following week to install the replacement glazing units. This time it was only Andrew and Ann-Marie. They completed the work in quick time and, again, cleared up after them.
Andrew, James and Ann-Marie are a very cheery bunch and we got on well with them. Throughout the work they were polite, hard working and leave a very neat job. We were delighted with their work and the price for the job. We are also planning other work in the near future and would go back to Andrew James for a quotation without hesitation.
Mr & Mrs Ford, Dumfries

For a few years we were considering purchasing new front and back doors, however, like everything in life this was put on hold, until recently.
We were looking through the local paper, Annandale Herald, where we came across Andrew James Windows & Conservatories advertisement. That very same day we popped into your showroom in Lochmaben just to have a browse.
From the minute we were welcomed by Ann-Marie, we both felt really relaxed and confident that we were making the right choice in choosing your company for purchasing our doors. We were able to browse at ‘before’ and ‘after’ photographs on your display wall, which made our decision even easier. We were given catalogues to take home and look at our leisure. There were so many to choose from that we decided to pick 3 each then scale it down to one. You both then visited us at our home, to take measurements and give us your quotation. Within about 2 days we had decided on our choice of door designs. You both re-visited a few days later, where again your professionalism was outstanding but relaxed. We gave you our choices but then Andrew commented we had to ‘choose again’, this time on the window pattern, I thought jokingly ‘oh no not more choices’. Andrew guided us on this matter, thankfully as again there was so many to choose from.
We were advised by you both that it would probably be the end of July before fitting would take place, which we were happy with, however, we received a phone call from Ann-Marie that fitting would be made 3 weeks earlier.
Andrew and his father, Jim came to fit our doors and from the moment they both arrived we both felt at ease, relaxed and again confident we had made the right choice in choosing Andrew James Windows & Conservatories!
On completion, Andrew was advised that we would definitely recommend his company to anyone considering buying new doors. Your professionalism is second to none, from first point of contact to completion of our doors being fitted. We knew we had made the right choice!!!!
Mr & Mrs Carnochan, Lockerbie

Andrew and Ann-Marie supplied and fitted patio doors to replace existing damaged doors. The quality of the doors is excellent and the workmanship is second to none. We would not hesitate to use the family run company again for supply and or installation of joinery services.
Mr & Mrs Reid, Dumfries

Dear Andrew, Jim & Ann-Marie,
We are very pleased with our conservatory. From our first meeting we never felt that we were under any pressure to accept your tender, unlike other companies. All the work carried out was first class and the fact that everything was cleaned up at the end was a big bonus.
We thank you once again for all your kind attention.
Mr & Mrs Ritchie, Boghall

Andrew James is a local business with an emphasis on customer care that is sadly lacking in many businesses today. As this was our first time purchasing windows we were a little nervous, but Andrew, James and Ann-Marie were always polite and thorough, left the house exactly as it was. Needless to say the windows are perfect. Highly recommended.
Mr Sproat & Miss Kinnen, Lochmaben

Dear James, Andrew & Ann-Marie,
We would like to thank you so much for the beautiful conservatory you built for us. You all worked so well together, keeping work on schedule, organising the architect, builders and electrician so efficiently and made the whole project such a nice experience. Our neighbours all agree how nicew you were, very considerate and very clean and tidy.
We would have no hesitation in recommending your services to friends, family, or indeed anyone who is looking for a conservatory. We certainly made the right choice responding to your advert in our local paper and accepting your estimate. Many thanks again.
Mr & Mrs Robertson, Linlithgow

I am writing to tell you how delighted we have been to have our new windows installed by Andrew James. The windows are of outstanding quality. They look terrific and they have reduced noise from the adjacent road. They were installed on-time by skilled workmen who were most pleasant and tidied up properly after the job. We were very pleased to have used such a good local company.
Mr & Mrs Baisden, Lochmaben

Dear Jim,
I would like to take this opportunity to say just how lovely my daughters’ new French Doors look – they have really opened up her living space not to mention the perfect fot, so no more chilly winds blowing in!
We liked the fact that you took the initiative to call round to the house so soon after our initial enquiry to discuss what we would like and although the price quoted was not the cheapest, we felt confident that you would deliver a quality service – which you did.
We were not bombarded with “sales” jargon – or quoted over inflated prices to then be “knocked down” to a reduced price only if we placed and advertising sign in our garden! Rather you offered down to earth advice and information and made it easy for us to make our decision.
I would have absolutely no hesitation in recommending your company to anyone looking for good quality and service.
Miss Kane,

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