DUMFRIES & GALLOWAY & THE BORDERS

TESTIMONIALS

Read what some of our customers say about Andrew James Windows & Conservatories Ltd


To Andrew, James & Ann-Marie,
Just like to take this chance to say a big thank you for the great job you all made of replacing our old conservatory roof. The new one looks “amazing”.
Pity we didn’t have “before & after” photos just to show how much you’ve changed the whole look of it.
Thank you for your friendly approach and your high standards of workmanship. We will certainly be recommending you to others. P.S Pity about the bacon rolls!! Thanks again.
Mr & Mrs Cranston, Annan

Dear Andrew, James & Ann-Marie, I would like to say thank you for the quality of the work. From the initial phone call I was impressed, and knew this was a company I wanted to use. The new door was installed quickly, and with no fuss. I would definitely recommend Andrew James to anyone looking for any new windows and doors. Thank you once again.
Miss King, Dumfries

Dear Andrew & Family,
Thank you for recently installing our double glazing windows in a friendly and professional manner.
You were so helpful from the first meeting for measurements and quotes until the day of the installation and would highly recommend you to anybody who was thinking of new double glazed windows.
Mr & Mrs Debnam, Dumfries

When I finally got round to doing something about my old windows and doors, I contacted Andrew James via their website call-back request form. Jim called back within an hour (on a Sunday) and arranged a date and time to measure for a quote. During the first visit, he explained what the work entailed, left brochures, arranged for me and my brother to visit the showroom where we were able to see products similar to those that would be fitted in my house, and took the time to discuss details (and this before we had even given them the job). Once I had received the amazingly low price and contacted them to do the work – no deposit required – Jm came round with the form to sign and measured again, more thoroughly, for the actual fitting.
Well in advance, Ann-Marie phoned to confirm the dates when the work would be carried out and the time they would arrive. They had scheduled 2 days for the work, but in fact took only a day and a half.
This is a family firm and Andrew, Jim and Ann-Marie do the work themselves – and they certainly worked hard! The work itself was carried out professionally, competently and with as little inconvenience to me as possible. At no time did I have to leave my house (another contractor would have insisted on that); the living room windows were done first to let me move back in there, so that other work could be done without having to disturb me. All three were courteous, took their time, and looked after my house (laid down dust-sheets, carefully removed and replaced curtains and blinds, thoroughly cleaned up afterwards). They obviously took a great deal of pride in their workmanship. The prep work and finishing were done to as high a standard as the work itself (my civil engineer brother said he had never seen mastic applied so well). At the end of the job they cleared up debris and rubbish so you would never have known they had been there. Moreover, they took it all away with them, and did not just dump it in my dustbin as other contractors had done in the past.
All in all I was extremely satisfied with the quality of the products, but especially with the quality of the workmanship, as well as the courteous and professional attitudes of Jim, Andrew and Ann-Marie at all times. I am more than happy to provide this written recommendation. I will most certainly be doing the same verbally.
Miss Litchfield, Carnwath

Thank you Andrew, James & Ann-Marie for an excellent job carried out on our doors and conservatory roof.
We are very happy with the quality of workmanship and materials used and would highly recommend you to anyone else. We would certainly use your services again.
Mr & Mrs Hughes, Shawhead

I must thank you so much for the recent installation of door and window units which are undoubtedly of a very high quality, also much impressed with the meticulous standard of workmanship.
I was always very sceptical of written testimonials believing they were in all probability written by friends and relatives, in this instance I happen to be one delighted customer where the name of “Andrew James” was recommended by a reputable builder, whom I have thanked profusely for sending them my way. I wish them much well deserved success in the future.
Mrs Campbell, Annan

Dear Andrew, James & Ann-Marie
Just a few lines to say how pleased I was with the way you fitted my new patio windows and my front door. I was very impressed with your workmanship.
Mrs Sloan, Lochmaben

Dear Jim, Andrew & Ann-Marie,
Just a wee note to thank you for the great care and attention you gave to us while installing our mini conservatory, we are delighted with it.
Also for repairing my windows and our new back door, you are all very honest and hard working people and I will be telling all my friends and family about you.
Ann-Marie could put all the young ones to shame she is a hard working young woman. You also deserve to prosper and I am sure you will.
Mr & Mrs Halliday & all the dogs, Greenhill

Dear Ann-Marie, Andrew & James
Thank you very much for the excellent job you made of fitting the replacement doors and windows of our house.
You are very professional in the way you work and tidy up as you go along. We will certainly “pass the word” of your high standards of work.
Mr & Mrs Aitcheson, Moffat

We would like to take this opportunity to thank you for the wonderful job that you carried out on our property renewing our windows, doors and conservatory. Nothing was too much bother and the house was always left clean and tidy at the end of the day. We had no concerns about leaving our house in your capable hands.
We will have no hesitation in recommending your firm to friends, family and colleagues.
Many thanks
Mr & Mrs Hutton,

We are very pleased with our porch windows and door, a job well done.
Mr & Mrs Brown, Templand

Dear Jim,
Thankyou for providing and fitting my French doors, stable door and windows. Your small family run business conducted a professional and friendly service going the extra mile to satisfy my needs.
You delivered a top quality finish and left no mess to tidy up.
It was a pleasure employing you, Andrew and Ann-Marie. I would recommend your company to customers as very trustworthy, one that listens to customers requirements and, most importantly, delivers results.
Mr Beattie, Linlithgow

Dear Andrew and co,
Just a short note to let you know how pleased we were with the work you did on our property, it has made a big difference. We had absolutely nothing to do or clean up (except make the coffee).
A good job well done and greatly appreciated. We would not hesitate to recommend you to all.
Mr & Mrs Dickie, Annan

I would like to say many thanks to Andrew, James & Ann-Marie for the wonderful job they did replacing our windows & door. They couldn’t do enough for us & Ann-Marie cleans up & leaves the place spotless. I would recommend them to anyone. Good luck in your business.
Mr & Mrs Helliwell, Whitburn

A fantastic job done by a friendly and tidy family firm. I highly recommend Andrew James – you won’t be disappointed!
Mr & Mrs Dalrymple, Dumfries

Dear Jim, Andrew & Ann-Marie
My apologies in our delay in providing a review of the installation of our new conservatory – customers in general are always first to complain and slow to praise and my sincere apologies that we have fallen into this bracket! What can I say – we absolutely LOVE our new conservatory and it is now without a shadow of a doubt our favourite room in our home! Having lived with an old, timber style conservatory which was not only single glazed but leaked constantly, I found this so depressing. We had tried for years with different companies who offered assistance to us either to repair or replace the existing conservatory. Given we are in a listed building in a conservation area, this raised potential difficulties. We were met with constant negativity and were provided no hope of a solution. I feared that we would have no option but to discontinue using the room. That was of course, until I met Jim.
On our first consultation, I found Jim so down to earth, honest, informative, positive and friendly and provided me a solution to our nightmare conservatory, without the usual pushy-salesman attitude. Within relatively short timescales, we were provided with different designs which would facilitate the repair to our existing conservatory, albeit all that would remain of our existing conservatory would be the foundations and flooring and all for a very reasonable price.
We required to select a timber conservatory given our listed building status and Jim arranged for us to go to the manufacturers showroom to view the product that we were to purchase. This was very informative and provided us with a further confidence in the product as were already confident in Andrew James. The conservatory was manufactured and an installation date was all provided in very quick timescales.
Jim, his son Andrew and daughter in law Ann-Marie all attended on day 1 as planned and the removal and installation began. Despite working through extreme weather conditions of rain and on occasion heavy snow, the Andrew James team did not falter and continued to work to schedule. I have never been as impressed such professionalism, friendliness and unbelievably tidy workmanship. Despite the midst of construction, our home was always left spotless with absolutely no mess at all. I think Ann-Marie deserves the credit on that one!
Jim and Andrew further assisted us by recommending an installer for a wood burning stove which we wished to tie in with the project. Despite our own efforts we were unable to find a suitable installer who could provide us with what we wanted.
Our conservatory and wood burner were both installed seamlessly. The attention to detail on the joinery work by both Jim and Andrew is outstanding and provided us with the perfect finish to our new conservatory. The new conservatory has literally transformed our house and indeed our living space. We have received so much praise of our new room and I am so keen to recommend Andrew James to everyone and anyone. You will absolutely not be disappointed – if only I had found Andrew James years ago, it would have saved me years of angst and disappointment.
I cannot thank Jim, Andrew and Ann-Marie enough for their service and product. Trust me when I say, “It takes quite an extraordinary trade person to impress me” and this is the best team I have come across by a county mile.
Mr & Mrs Frame, Linlithgow

Just a note to say thanks for the fantastic job you did replacing our conservatory and roofline and installing new windows and doors. From our first visit to the showroom through to completion we were delighted with the customer care, help and communication given. The work was started on the date given, and was carried out in an extremely efficient, clean and tidy manner to an excellent standard of finish by all tradesmen involved. We are delighted with the result and look forward to being able to use our new conservatory all year round. We would have no hesitation in recommending you to our family and friends. Thanks again.
Mr & Mrs Little, Lockerbie

We recently had a new conservatory designed and installed by Andrew James. From the initial discussions on design right through until completion of the conservatory I found them to be helpful, efficient, knowledgeable, tidy and friendly during the building process. The build was completed within the time agreed and we were completely satisfied with the finished conservatory.
Mr & Mrs Henderson, Dumfries

ust a short note to say a big thank you for the installation of our new front door, both you and Ann-Marie showed an excellent standard of workmanship, the area inside the house and also outside was returned to a high standard of tidiness, I would have no hesitation in recommending Andrew James Windows & Conservatories to other customers.
Mr & Mrs Morrison – Lochmaben

Dear Jim & Team,
I am delighted to be able to take the time to write this letter of thanks for the first class service your company have provided.
From start to finish it has been an absolute pleasure dealing with you all.
Given my line of work (estate agent, selling new build properties) on a weekly basis I see various standards of tradesman work. I would rank your work (fitting if double glazed windows) in the very top bracket. Quality, attention to detail, tidy finish – your work was 10/10 on all accounts.
In today’s world, it is very refreshing to find a company who takes such pride in their work.
I look forward to finding more work within our house for you in the future.
Money very well spent.

Regards
C Gillespie, Edinburgh

Dear Andrew James,
I am just writing to thank you for the wonderful job you have made of my conservatory which I thought I could not have,
Also, to say your workforce were a credit to your company.
As you know my conservatory is the fourth one you have built for my family and we will certainly recommend to anyone wishing to have one built.

Thank you once again
Jim & Agnes Sharp, Symington

To whom it may concern,
I am writing to thank your installation engineers Graham and Gary who have to day installed a large patio door into our property.
We would like to compliment them both on their professionalism and for the efficient way in which they carried out their work, plus to say that it was a pleasure to have them in our house. They are a credit to your company and we will be recommending your services to friends.
We would be obliged if you could pass on our comments please.

Regards and seasons greeting when the time comes.
Mr & Mrs Richardson, Broxburn

I write to pay compliment for the first lass advice and service I received.
Our new front door and side panel is excellent.
The fitting of the door was carried out promptly and efficiently by very friendly fitters. The attention to detail in terms of the door fitting into the existing décor was outstanding. They removed the previous door and left the surroundings clean and tidy.
My wife and I are absolutely delighted with the finished job and would without reservation recommend Andrew James Windows & Conservatories in the highest possible terms.
Mr & Mrs Allison, Linlithgow

We had been looking for a company to repair or replace our conservatory for a long time. In a locally distributed magazine there was an advert for Andrew James Windows & Conservatories which offered to replace your conservatory using the existing base.
After one phone call, a house visit was arranged with James to discuss various options. Within a few days after the house visit a complete package with drawings and prices for two options were delivered.
After another visit the build standard and a provisional start date was agreed. An estimated timescale of three days was given to complete the rebuild.
As stated in the advert: -
No pushy salesmen, the new UPVC conservatory was a superior quality build, work was done on time by highly skilled tradesmen Andrew and James and nothing was a problem to them including the little extras.
The complete refurbishment exceeded our expectations and we would have no hesitation in recommending Andrew James Windows & Conservatories as they are one of the best in the business.
Mr & Mrs Wood, Linlithgow

Jim,
We would like to express our satisfaction re the job Andrew James have done for us in glazing our front porch and installing our new rear porch. From first contact (no double-glazing sales pitch) to completion we appreciated the advice and attention given to us, as well as the friendly service and first class workmanship.
We have had several complimentary comments re the works from friends and neighbours, and we would have no hesitation in recommending your company to others.
Mr & Mrs Haggarty, Bents, West Lothian

I was delighted with my new conservatory roof. They turned up when they said, completed the job on time. They cleaned up after they were finished – even sweeping up my slabs outside.
I can thoroughly recommend Andrew James as a company and would not hesitate to use their services again.
Mrs Anderson, Harthill

Dear Jim,
We would like to take this opportunity to thank you, Andrew and Graham for the excellent workmanship carried out at our home. The new windows and sills have totally transformed the house. We felt confident that we could put our trust in you form the first time we met. There was no hard selling.
We are pleased with the cost and delighted with the way your staff worked with professionalism throughout the job. They tidied up every night before leaving, put curtains and blinds back and hoovered. You would never have known they had been!
I would give your company 10/10 and would not hesitate to recommend you. Well done boys!

Yours sincerely
Mr & Mrs Thomas, Fauldhouse

Dear James & Andrew,
We would like to take this opportunity to thank you for the wonderful job you made of replacing our conservatory and front door.
The finished product is way beyond our expectations. We were very impressed with your highly skilled workforce.
It will be a pleasure to recommend you to our family and friends and know that they will be as delighted as we are with the quality and professionalism of your firm.

Yours
Derek and Liz short, Biggar

Dear James, Andrew, Ann-Marie & Graham,
I would like to thank you all for my beautiful conservatory, I am more than delighted with it. The standard of work has been superb. From a personal point of view what meant a lot to me is the fact that I felt very comfortable with all the workers, they were very hard working and pleasant and I felt at ease in my home which is very important to me.
I thank you all again.

Best regards always
Mrs Grierson, Symington

Dear Andrew & James
We would like to take this opportunity to thank you for the wonderful job you made of replacing our conservatory and front door. The finish is way beyond our expectations. We were very impressed with your highly skilled workforce. It will be a pleasure to recommend you to our family and friends and know that they will be as delighted as we are with the quality and professionalism of your firm.
Yours
Derek & Liz Short Symington

Dear Jim & Andrew.
We would like to say a huge big thank you for supplying and fitting of great quality windows and doors. We are extremely pleased with the quality of work and the professional way in which you carry out your job. We would have no hesitation whatsoever in recommending Andrew James
Yours sincerely,
Stephen & Gail Watt, Stoneyburn

Dear Sirs.
We wish to express our sincere thanks for the excellent service provided by your company in the replacement of the front windows of our home. The whole experience provided to be better than we had expected and your approach to business far outstrips that of all the known main competitors.
We wish your company all the best of success
Yours truly,
George & Margaret Pratt Livingston

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